FAQs
How do I know the size I need?
You can refer to our Shape and Sizing Chart Tab.
How to measure your correct nail size ?
Hold the measuring tape horizontally across the widest part of your natural nail (use millimeters) and write number down for each nail.
If not sure about your size, order a Sample Sizing Pack.
How long do the nails stay on?
It really all depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for about 1 to 7 days. With nail glue, for about 1 to 3 weeks.
Are the nails reusable?
Yes. The use of nail tabs will make the nails reusable.
For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.
What’s inside the package ?
All nail orders come with a cuticle pusher, alcohol prep pad and a storage box.
Custom and Personalized Orders
If you have a concept in mind or seen something that inspires you just send us a message so we can chat ideas together.
How to apply the nails ?
- Gently push back cuticles (use wood stick) to expose entire nail bed.
- File the surface of your nails and make them matte (use nail file).
- Ensure your nails are clean (use alcohol wipes) and free of any oils.
- Apply a small amount of nail glue to your own nail and a drop to the false nail OR use adhesive tabs.
- Gently Press and hold for 20-30 seconds.
How to remove the nails ?
Soak your nails in warm water for about 10-15 minutes, then use the orange wood stick to pry them off of your natural nail. Put the nails back in the storage box to keep them safe. Do not use polish removers.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, PayPal, and ApplePay. It is shown at the bottom of the page.
What will display on my bill?
When you order from us, your bank will display the charge under "SP* ComelyClaws
How long does it take for my order to be shipped?
Your order will be shipped within 2-5 business days of placing your order, we display current wait times on the top of our website.
How long does the shipping take?
Tracked Standard Shipping: 4 to 10 Business Days
Tracked Xpresspost: 2 to 3 Business Days
USA
Standard Shipping: 6 to 9 Business Days (No Tracking Number)
Tracked Standard Shipping: 5 to 8 Business Days
Tracked Xpresspost: 3 to 4 Business Days
Everywhere Else
Standard Shipping: 7 to 12 Business Days (No Tracking Number)
Tracked Shipment: 5 to 8 Business Days
Please choose your Shipping Method Accordingly :)
Please note this does not affect delivery time scales, this is just so your order takes priority over the queue.
Do you offer wholesale?
Wholesale is available. For more information fill out the Contact Us form.
Order Lost or Stolen.
Unfortunately we are not able to replace an order that has been lost or stolen in the mail. You will need to contact your shipping provider and place a request for a refund through them. Once an item is handed over to our shipping providers we are no longer liable for what happens to your parcel.
Do you accept cancellations, returns or exchanges?
As our products are handmade and made to order, we do not currently offer returns or exchanges.
We only accept cancellations within 1 hour of purchase. Please contact us at comelyclaws@yahoo.com immediately if you wish to cancel your order.
We only accept refunds for orders that arrive damaged in the post and are unwearable, or that arrive faulty. Please contact us at comelyclaws@yahoo.com immediately if you are having an issue with your item. Please include the picture of the damaged product.